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How much notice do l need to give before my event or function ?


To deliver you the best product possible we need 7 days lead time for all smoked meat orders.

Do you provide a catering service ?


All events include a food service time of 1.5 hours

Do you provide additional staff if l need them for my event and what are your charges?


Staff are an additional charge - staff number depend on the size and complexity of the event. Wait/Servce Staff are $35 per hour. Chef's $45 per hour.

Do you charge travelling time when coming to my event and what is your charges ?


Travel is charged after 20kms from Adelaide CBD, nd is charged at 1.20 per KM

STORAGE


Meats are shipped vacuum sealed and shipped frozen. It is normal for them to arrive partially or fully thawed. Upon arrival, place meats in the refrigerator or freezer. They can be stored in the refrigerator for 7 days or in the freezer for up to 90 days. Allow meats to defrost in the refrigerator for 24 hours before serving. They can also be thawed in a sink with cold running water. To serve, follow the reheating methods.

I need t hire crokery, do you provide this service ?


If you would like crokery we can hire it for you through our partner Event Hire Suppliers. Pickup and Return is $150 on top of standard hire. Please talk to us if you would like other items from our functions menu.

HEATING: Instructions - Oven Method


Remove the meats from packaging and transfer onto a sheet pan. Heat for 2.5-3 hours at 120 degrees Celsius (°C)

Heating Instructions - Boil Method


STEP 1 Bring a pot of water to boil and place the defrosted vacuum-sealed bag of BBQ inside. Water should cover the bag by at least 2 inches. Cover and heat for 70 minutes. STEP 2 The vacuum-sealed bags are designed to withstand heat using the boiling method. This method traps all the flavor inside the bag, resulting in the juiciest version of Tagocha Smokers' Low & Slow BBQ

SHIPPING DETAILS


Items are prepared fresh and shipped directly from the shop. TAGOCHA SMOKERS average shipping cost is $15.00-$25.00 depending on where you are located in Australia and free shipping is given to all orders over $250. TAGOCHA SMOKERS ships Monday-Thursday of each week. Orders cannot be shipped to P.O. Boxes. Your package will arrive in 7-10 business days from the day you place your order. We typically have your product shipped much faster but would like to under-promise and over-deliver. Our customer service team will work to keep you informed on the status of your order once shipped, please contact us if you have any questions about the status of your order at any point!